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01-24-2022 02:32 PM
I went through all the steps in the support video. I cleaned the rollers, checked for paper jam, and unplugged my printer for 60 seconds, and I am still getting a paper jam error. The rollers seem to be in working order. I just printed something about 2 weeks ago and it was working fine. My warranty is expired so do I have any other options I can explore or do I have to get a new printer?
01-27-2022 07:34 AM
@Rjwilliams808, Welcome to the HP Support Community! I’m here to help.
I see that the printer has a false error message. Make sure you have tried the steps mentioned in this document - Paper Jam Error
Also, check if the print carriage is moving freely - Carriage jam or E3 error
If the error persists, I'm afraid this is a sensor failure in the printer. If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.
Keep me posted for any other assistance.
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