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‎05-12-2023 03:00 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M177fw
Operating System: Other

My printer is showing "JAM IN PRINT PAPER PATH, OPEN DOOR, AND CLEAR JAM"

 

I've done basic troubleshooting (power on & off, checking backdoor, cartridge, imaging drum door, scanner door, even restore defaults & uninstallation & re-installation of the software) but still, the same error message is occurring. Sometimes it says "PAPER JAM ON CARTRIDGE AREA", I also checked the cartridge area, but now even the cartridge is not moving. You know when you will change the cartridges, it should move to the front, but on my printer, it's not working. 

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