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- Printers
- Printer Paper Jams & Feed Issues
- paper jam in scanner

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03-19-2024 08:38 AM
Product: HP OfficeJet Pro 9013 All-in-One Printer
Operating System: Microsoft Windows 11
the error message in the small screen says that there is a paper jam... but no paper is inside... I opened the device, checked it, closed it again... everything looks OK, but the message stays and the feeder doesn't work
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