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‎03-23-2022 01:59 PM

HP Recommended

Hi!

I have a Color Laser Jet Pro M252dw that is claiming to have a paper jam but nothing is there. A few days ago there was a paper jam I pull it out and was able to get another small piece, I am sure I got everything because I taped back the paper to ensure no additional small piece was still within the printer. I have tried several things to reset the printer, including unplugging it, holding the power button for 30 and 20 seconds, taking all the part out that could to check that nothing is stuck. Please help!! What else can I do? Should I just give up and buy a new one? I just bought new printer so if possible I would prefer to get this one fixed.

1 REPLY 1

‎03-24-2022 01:09 AM

HP Recommended

In some cases a sheet of paper gets wrapped around the fuser  and is difficult  in this series to see.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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