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HP Recommended
Microsoft Windows 10 (64-bit)

HP Laser jet pro 400 printer shows error paper jam in tray 2 when there is no paper, i replaced the pick up roller and the separation roller and also cleaned the paper sensors but still shows the same problem, how cn i solve this issue?

1 ACCEPTED SOLUTION

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HP Recommended

What model of 400? Early models of the 402 series had issues with the paper feed sensor that required replacement.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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3 REPLIES 3
HP Recommended

What model of 400? Early models of the 402 series had issues with the paper feed sensor that required replacement.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Hello , i was able to solve the issue. Apparently it was the paper separation roller i replaced which didn’t sit properly in its position but after fixing it well it worked .

thank you 

HP Recommended

The printer was 400 pro M451nw 

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