paper jam message

[tfran]

paper jam message. tried everything I know

[Danielle60]

i keep getting the paper jam message on my printer and computer. there is no paper in there and have followed all instructions.

[sandytechy20]

@tfran and @Danielle60

Welcome to the HP support community.

I understand that you are getting paper jam error, I am glad to assist you.

Reset the printer

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

Clean the paper feed rollers

1. Turn off the printer, and then disconnect the power cord.

2. Open the front door, and then lift the ink cartridge access door.

   

3. Lightly dampen a lint-free cloth with distilled or filtered water, and then squeeze any excess liquid from the cloth.

4. Gently clean the rollers with the damp cloth.

   

5. Allow the rollers to dry completely (approximately 10 minutes).

6. Close the ink cartridge access door and front door.

7. Reconnect the power cord, and then turn on the printer.

Refer to this HP document for further assistance:- Click here

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[tfran · Accepted solution]

I solved the problem by removing and reinstalling the ink cartridges. As simple as that. Must be a design fault.

[sandytechy20]

@tfran

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.