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03-23-2022 07:21 AM
Welcome to the HP support community.
I understand that you are getting paper jam error, I am glad to assist you.
Reset the printer
Reset the printer to recover from printer errors or failures.
If your printer has a rechargeable battery, remove it.
With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.NOTE:
HP recommends plugging the printer directly into a wall outlet.
Turn on the printer to complete the reset.
Clean the paper feed rollers
Turn off the printer, and then disconnect the power cord.
Open the front door, and then lift the ink cartridge access door.
Lightly dampen a lint-free cloth with distilled or filtered water, and then squeeze any excess liquid from the cloth.
Gently clean the rollers with the damp cloth.
Allow the rollers to dry completely (approximately 10 minutes).
Close the ink cartridge access door and front door.
Reconnect the power cord, and then turn on the printer.
Refer to this HP document for further assistance:- Click here
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