Help please..i have an officejet 3830 jamming constantly. Paper feeds almost all through but jams right in the middle . When I remove the jammed paper you can see its crumbles in the lower middle of the page, like when a car hits a tree head on and the middle of the front is buckled. When i open front panel to get to the ink i see a beige plastic flap which pictures the cartridges. It clips onto a long silver metal strip which goes from left to right. that is where it's obstructed. I felt around with a tiny screwdriver and found a black flat piece of plastic which rotates under that metal. When I rotated it and swung it around towards the left the jam resolved.
So..what is that flat piece of plastic ? I can't see but a small corner of it when i moved it because it sits under and is attached to that metal bar/strip. What does it do and why was it in the way of the paper flow ? Do I just leave it alone now ?? TY
Your reply didn't help at all. Its like you didn't even read or understand what I wrote. I explained how I resolved the jam by swiveling that small flat piece of plastic away from the paper route and the jam is resolved. What I DID ask was what that piece of plastic is and what should I do with it ???? You never addressed my question.
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