• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended
HP OfficeJet 5258 All-in-One Printer
Microsoft Windows 10 (64-bit)

HP OfficeJet 5258 All-in-One Printer  I had a paper jam...followed the instructions ...paper removed...but the tray won't close

1 REPLY 1
HP Recommended

@dean47

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

If you have already performed the steps from the document paper jam Errors: https://support.hp.com/in-en/document/c04100778  and the issue persists, it could be a hardware failure. 

Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/  

          

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.