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paper jam was cleared but not the tray won't close

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HP OfficeJet 5258 All-in-One Printer
Microsoft Windows 10 (64-bit)

HP OfficeJet 5258 All-in-One Printer  I had a paper jam...followed the instructions ...paper removed...but the tray won't close

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Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help,

If you have already performed the steps from the document paper jam Errors:  and the issue persists, it could be a hardware failure. 

Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  


Hope this helps!              
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I am an HP Employee

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