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1 REPLY 1
10-22-2020 11:08 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
If you have already performed the steps from the document paper jam Errors: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Hope this helps!
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