As per community policy, you should not post any personal data such as serial numbers on this board.
As for your jamming issue, you have provided no details at all which makes it impossible to provide an answer. You need to supply details, where is the jam, is the paper crinkled or does the printer just stop without damaging the paper. What size paper, does the issue happen all the time or is it intermittent.
The more details you can provide about your issue, the better someone will be able to help you.
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution. I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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