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Josie75
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Message 1 of 2
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paper jam

HP Recommended
hp colour laserjet m254
Microsoft Windows 10 (64-bit)

Hi, my printer is saying jam in print paper path open rear door and clear jam. I have looked and there is no paper jam , i have even tried resetting the printer to try and over ride the error message, but even that is not working.  Any ideas on how to fix this error please ? as my son needs the printer for his home schooling.

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KrazyToad
Retired
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Message 2 of 2
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HP Recommended

@Josie75

 

Welcome to HP Support Community


I would like to help

 

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c05631303 and let me know how it goes


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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