paper jam

[bertha11]

Can someone please help me figure out why my printer wont feed paper through?? 

[sandytechy20]

@bertha11

Welcome to the HP support community.

I understand that your printer is not feeding paper, I am glad to assist you.

Clean the paper feed rollers

1. Turn off the printer, and then disconnect the power cord and any other cables.

      WARNING: 

   You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.

2. Raise the input tray.

3. Lift and hold the input tray shield.

4. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.

   

5. Lightly dampen a cotton swab with water, and then squeeze any excess liquid from the swab.

6. Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.

7. Lower the input tray shield.

8. Allow the rollers to dry completely (approximately 10 minutes).

9. Reconnect the power cord and any other cables, and then turn on the printer.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.