paper jam

[1steffa]

hp office jet pro 8028. paper jam  can see top of paper maybe 1 inch.

[Sneha_01]

Hi @1steffa,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

A paper jam in your HP OfficeJet Pro 8028, where you can see the top of the paper but it won't move, can be resolved by carefully following these steps:

Step-by-Step Instructions to Clear the Paper Jam

• Turn off the printer and unplug it from the power source. This will prevent any potential damage or injury while you clear the jam.
• Remove any loose paper from the output tray and input tray.
• Open the printer cover to access the paper path and the visible jammed paper.
• Gently Pull the Paper: Carefully pull the jammed paper out in the direction of the paper path. Avoid pulling the paper at an angle to prevent tearing.
• Use Both Hands: Use both hands to pull the paper evenly to prevent it from tearing.
• Inside the Printer: Open any other accessible covers or doors and check for additional jammed paper inside the printer.
• Paper Path: Use a flashlight to check the entire paper path for any small pieces of paper or debris.
• Clean the Rollers: If the paper tears and leaves pieces inside, use a lint-free cloth slightly moistened with distilled water to clean the paper rollers.
• Check for Obstructions: Ensure there are no obstructions in the paper path.
• Reinstall the paper trays and close all covers securely.
• Plug the printer back into the power source and turn it on.

Additional Steps if the Jam Persists

1. Check the Rear Access Panel:

• Many HP printers have a rear access panel or door that can be removed to clear paper jams. Open the rear access panel and check for any jammed paper.

2. Use the Printer’s Control Panel:

• If your printer has a touch screen or control panel, it may have a paper jam clearing utility. Follow the prompts on the screen to clear the jam.

3. Reset the Printer:

• Sometimes a reset can help after clearing a jam. Turn off the printer, unplug it, wait a few minutes, plug it back in, and turn it on.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support