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HP Recommended
HP Color LaserJet Pro MFP M477fdw
Microsoft Windows 10 (64-bit)

I was doing a service clean of the printer and paper jammed.  I took the printer to Best Buy and they could not find a way to remove the fragment of paper still in the printer.

1 REPLY 1
HP Recommended

If the jam is in the fuser area you will likely need to remove the fuser to remove the jam. This will require quite a bit of disassembly of the printer.

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