paper jammed message during set up of brand new printer

[Jha6]

I have purchased brand new HP Envy 6130e and was setting up the printer for use. After selecting the language and country, it was loading to the next step showing the QR code to scan but then it automatically displays the message of paper jam when there is clearly no paper installed. I followed the steps where it was showing how to remove the papers from the video displayed but there is nothing inside to take the paper out. I don't know what paper jam it is saying when it is brand new

[Sneha_01]

Hi @Jha6 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your new HP Envy 6130e is displaying a paper jam message during setup, even without any paper loaded, here are some troubleshooting steps to resolve the issue:

1. Check for Obstructions:

• Open all compartments of the printer (including the rear access door, if applicable) and look for any obstructions or pieces of packaging that may be blocking the paper path.

2. Inspect the Paper Tray:

• Ensure the paper tray is correctly installed and that any packaging or tape has been removed. Sometimes, a misaligned tray can trigger a jam error.

3. Power Cycle the Printer:

• Turn off the printer, unplug it from the power source, and wait for about a minute. Plug it back in and turn it on. This can sometimes clear erroneous error messages.

4. Run a Self-Test:

• With no paper in the tray, try to run a self-test or demo page. This can sometimes reset the error condition. You can typically find this option in the printer’s settings.

5. Check for Faulty Sensors:

• If the printer continues to show a paper jam message, there may be an issue with the paper sensors. Gently clean the sensors with a soft, dry cloth to remove any dust or debris.

6. Update Firmware:

• Check for any firmware updates that may address this issue. You can do this via the HP Smart app or by visiting the HP Support website.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support