paper not picking

[abhisen123]

paper not feeding a sound occurs

[A_Gayathri]

Hi @abhisen123,

Welcome to the HP Support Community

I understand you are facing an issue with your paper not picking paper and not feeding a sound occurs HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[abhisen123]

HP LaserJet Pro MFP M126nw

[A_Gayathri]

Hi @abhisen123 ,

Thank you for your reply

It seems like you're experiencing an issue with the paper feed on your HP LaserJet Pro MFP M126nw printer. Here are a few steps you can try to troubleshoot and resolve the problem:

Check Paper Tray:

• Ensure that the paper in the tray is aligned correctly and not overloaded.
• Make sure the paper type and size settings on the printer match the actual paper loaded in the tray.

Clean the Rollers:

• Over time, paper dust and debris can accumulate on the printer rollers, causing feed issues.
• Turn off the printer and unplug it.
• Open the access door and locate the paper path.
• Clean the rollers using a lint-free cloth dampened with water or isopropyl alcohol.

Adjust Paper Guides:

• Ensure that the paper guides in the tray are snug against the paper stack, preventing any misalignment.

Fan the Paper:

• Before loading paper into the tray, fan the sheets to reduce static and prevent them from sticking together.

Check for Jammed Paper:

• Look for any jammed or torn paper inside the printer. Remove any obstructions carefully.

Update Firmware/Drivers:

• Check for and install any available firmware or driver updates for your printer from the HP website.

Reset Printer:

• Turn off the printer, unplug it, and wait for a few minutes. Plug it back in and turn it on.

Paper Quality:

• Ensure you are using high-quality, undamaged paper.
  I hope this helps. 

Take care and have a good day.-

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!