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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- paper size mismatch and no paper when paper is in the tray.

Create an account on the HP Community to personalize your profile and ask a question
04-28-2023 01:18 AM
Hi @Prashant91,
Welcome to the HP Support Community.
I'd like to help!
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Clean the automatic document feeder (ADF)
If your printer has an ADF, clean it regularly to help avoid paper jams and quality problems.
Get a lint-free cloth and distilled water.
Remove the original document from the ADF.
Turn off the printer, and then disconnect the power cord.
Open the ADF cover.
Find the paper pick rollers and the separator pad inside the ADF.
Callout
Description
1.
Paper pick roller
2.
Separator pad
Lightly dampen a clean, lint-free cloth with filtered or distilled water, and then squeeze any excess liquid from the cloth.
Use the damp cloth to clean the paper pick rollers and the separator pad.
Leave the ADF cover open for two minutes to allow the rollers and pad to dry.
Close the ADF cover.
Reconnect the power cord, and then turn on the printer.
Reset the printer
Reset the printer to recover from printer errors or failures.
If your printer has a rechargeable battery, remove it.
With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.
NOTE:
HP recommends plugging the printer directly into a wall outlet.
Turn on the printer to complete the reset.
Click here for the remaining steps.
You may also refer to this document for paper mismatch
Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee