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sewinfisher
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paper slipping, says carriage can't move

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OfficeJet Pro 7740

paper slipping, says carriage can't move

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KrazyToad
HP Support Agent
HP Support Agent
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@sewinfisher

 


Welcome to HP Support Community


I would like to help

 

Please ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

 

Next follow the instruction in Step 2 in the Link:: https://support.hp.com/in-en/product/hp-officejet-pro-7740-wide-format-all-in-one-printer-series/768...


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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