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‎04-25-2022 08:16 PM

HP Recommended

HP OfficeJet Pro 6978 All-in-One Printer

will not print and shows paper tray empty 

Category:
2 people had the same question
2 REPLIES 2

‎04-25-2022 08:19 PM

HP Recommended

HP OfficeJet Pro 6978 All-in-One Printer 

paper tray is full... error shows paper tray is empty & will not print

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‎04-29-2022 02:16 PM

HP Recommended

@dennylee1

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Did you make any changes to your printer? 
  • Are you printing from your phone or computer?
  • What is the operating system?

While you respond to that, let's try these steps "Printer Does Not Pick Up Paper" https://support.hp.com/in-en/document/c05291775

By the end of the article, you will be able to isolate the issue.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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