paper tray extender stuck on hp envy 6065e printer

[mochannb52]

paper tray extender stuck/locked in place on outside of hp envy 6065e printer,

[Raj_05]

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[Raj_05]

Hi @mochannb52,

Hi @mochannb52,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the paper tray extender on your HP Envy 6065e printer is stuck or locked in place, there are a few things you can try to resolve the issue.

• Check for obstructions: Look for any paper or debris that may be blocking the movement of the paper tray extender. Gently remove any obstructions you find.
• Power cycle the printer: Turn off the printer, unplug it from the power source, and wait for a few minutes. Then, plug it back in and turn it on again. Sometimes, a simple restart can resolve mechanical issues.
• Manually adjust the extender: If the extender is stuck due to a mechanical issue, you may need to gently try to move it manually. Be very careful while doing this to avoid causing any damage to the printer.
• Inspect for damage: Check the paper tray extender and the surrounding area for any signs of damage. 
• Reset the printer: Some HP printers have a reset option in the settings menu. You can try resetting the printer to its factory defaults to see if it resolves the issue with the paper tray extender.
• Update printer firmware: Make sure your printer has the latest firmware installed. Sometimes, firmware updates include bug fixes and improvements that can address issues like this.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support