paper wont load

[heather5454]

i load the paper and it wont take the paper. need help not sure what more i can do besides putting paper in the paper slot

[A_Gayathri]

Hi @heather5454,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP DeskJet 4152e All-In-One Printer is not loading paper, there are several troubleshooting steps you can follow to identify and resolve the issue. Here’s a step-by-step guide to help you:

1. Check the Paper Quality and Quantity

• Ensure the paper is of the correct type and size: The HP DeskJet 4152e typically works with standard sizes like A4, Letter, etc. Make sure the paper is not too thick or thin.
• Check the paper condition: Paper should be flat, not curled or wrinkled. Remove any torn or damaged paper.
• Avoid overloading: Do not exceed the paper capacity of the input tray. Typically, the printer can hold about 60-80 sheets of standard paper.

2. Properly Load the Paper

• Fan the paper stack: This helps to prevent multiple sheets from sticking together.
• Adjust the paper width guides: Make sure the paper guides are snug against the edges of the paper without bending it.
• Load paper correctly: Insert the paper into the input tray until it stops. Ensure the paper is aligned and not skewed.

3. Check for Paper Jams

• Open the printer: Check inside the printer and the input and output trays for any paper jams or obstructions.
• Remove any jammed paper: Carefully pull out any stuck paper from the printer. Be gentle to avoid tearing it.

4. Clean the Paper Rollers

• Turn off the printer and unplug it.
• Access the paper rollers: Depending on the printer model, you might need to open the rear access door or the front of the printer.
• Clean the rollers: Use a lint-free cloth lightly moistened with distilled water to clean the paper feed rollers. Rotate the rollers manually to ensure all sides are cleaned.
• Let the rollers dry completely: Before reassembling the printer.

5. Reset the Printer

• Turn off the printer.
• Unplug the power cord from the printer and the wall outlet.
• Wait for about 60 seconds.
• Plug the power cord back into the wall outlet and then into the printer.
• Turn on the printer and try loading paper again.

6. Update Printer Firmware

• Check for firmware updates: Visit the HP support website to see if there are any firmware updates for your printer model.
• Update the firmware: Follow the instructions on the HP website to update your printer's firmware.

7. Use the HP Print and Scan Doctor

• Download and install: Get the HP Print and Scan Doctor utility from the HP support website.
• Run the utility: Follow the on-screen instructions to diagnose and fix common printer issues, including paper feed problems.

Refer to this document:  HP DeskJet 4152e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.