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HP Recommended
officejet hp 7740 pro

After changing the paper tray number 2 from A4 too A3 size the following happened.

After starting the print job on A3 paper there's a paper feed error. I cant fix this because when starting too remove the paper tray, it gets stuck after half an inch i guess.

I have done the size changing a view of times without problems in the last couple of years.

I've used the same paper many, many times..

and, no, there was not to much paper in the tray.. so,

 

how did this happen, and,

how do i fix this without breaking the thing...

 

thanks guys..

1 REPLY 1
HP Recommended

@PoeHioN

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 


I am an HP Employee

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