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‎09-23-2023 11:29 AM

HP Recommended

my photosmart 7520 printer rollers spin freely and are clean but will not spin to push paper through

Category:
1 REPLY 1

‎09-29-2023 06:36 PM

HP Recommended

Hi @Jeff0359,

 

I understand you are facing a Paper Jam issue with your HP Photosmart 7520 printer rollers not working. Not to worry I will help you to get a resolution to resolve the issue.

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

 

HP Photosmart 7520 e-All-in-One Printer Series - An 'Out of Paper' Message Displays on the Control P...

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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