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Sarah2021
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Message 1 of 4
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printed sheets fall and get reprinted

HP Recommended
HP Laser Jet Pro M28-M31
Microsoft Windows 10 (64-bit)

problem 1    printed sheets fall into paper tray and get reprinted.

Problem 2    There doesn't appear to be a preview of pages chosen to print 

3 REPLIES 3
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Sarah2021

 

Welcome to the HP Support Community.

 

Does the problem 1 occur while copying too? Please specify which Printer do you have?

 

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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Sarah2021
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Message 3 of 4
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Thank you Betty0610 - I have printed out your suggestions and will try and execute them hoping to solve the problem - I will let you know.

Thanks

Sarah2021

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Betty0610
HP Support Agent
HP Support Agent
14,981 14,963 776 624
Message 4 of 4
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Sure, do keep us posted 🙂


I am an HP Employee

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