printer cannot find paper

[lancerspot]

printer can't find paper.  I've tried various levels of paper and different kinds of paper.  It tries and tries and then fails.  It says to load paper each time.

[Dragon-Fur]

@lancerspot 

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The way it is supposed to work is explained in the  User Guide

Pages 23-38

Heed the reminder: Tray 1 supports only plain paper in A4, Letter, or Legal size

Tray 2 is your "custom paper size / type tray" in this printer.

Right after the paper is loaded, close the Tray and modify / retain the paper settings on the Printer Display panel.  If the printer is on the network, use the Embedded Web Server (EWS) to view / adjust the paper settings.  Assuming the Full Feature Software (full driver printer software) is installed, set the Printing Preferences.

Example

Retain_Printing_Preferences_2

EWS_9025_Preferences_Tray_and_Paper_Management_All_3

What else?

If the printer cannot detect any properly loaded paper, it might be a sensor mishap.

A couple of things to try:

Remove all the paper from both trays, remove the trays.

Peer inside the paper path to make sure there is not a sheet of paper stuck in the back of the path that leads to the inside of the printer.

Replace the correct type / size of paper into each tray,

Close the Trays,

Modify (edit) / Retain the paper size / type settings, Click OK

Try a Printer Reset as described in the Windows section, Step 2:

 Paper Mismatch error (Windows, Mac)

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

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Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9025 All-in-One Printer 

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