printer carriage cannot move

[gmend]

officejet pro 9015 inkjet all in one. I keep getting the error mesage- the printer carriage cannot move.open the cartridge access door,remove  any paper jam or obstructions and select ok. No obstructions or paper jams, the cartridge wont move.

[Kumar0307]

@gmend, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print due to this error. Make sure you have tried the steps mentioned in this document - Carriage jam or E3 error

Also, check for any loose objects or obstructions inside the printer, you may refer to - Paper Jam Error

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!