printer cartridge jam

[jhahn60]

I got a printer cartridge jam error message. I cleared the jam, re-installed the paper tray, and tried to print. The piece of paper that was loaded immediately jammed, apparently. I redid the above steps, and still got jams. I put the paper tray in with no paper, and it still told me the cartridge could not be moved and I needed to clear the jam. Basically, the printer is now non functional even though it has been lightly used. It is out of warranty, so no help from HP. Any thoughts would be welcome.

[Nal_NR]

Hi @jhahn60

Welcome to the HP support community.

I understand that you are getting a cartridge jam error. I'd like to help!

I understand you are not able to use the printer due to this error. Apologies for the inconvenience caused. 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Make sure you have tried the steps mentioned in this document - Carriage jam or E3 error

Also, check for any plastics/packaging materials inside the printer - How to Store and Handle Paper to Avoid Paper Jams

You may also check the video link here and see if that helps.

Hope this help! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @jhahn60

Have you tried those steps yet? Do you still need assistance? Let me know if I can help. Have a great day 🙂