printer envy 7855

[persnickerty]

i have an hp Envy photo 7855.  i used to be able to print on card stock paper.  now it will not print it either jams or prints a portion of the pic.  any idea how to fix this?  i have tried different setting none work.  i was going to join the platinum plan but those printers are older than mine so they most likely won't print on card stock either.??

[Dragon-Fur]

@persnickerty 

Welcome to the HP Community Forum.

The HP ENVY Photo 7855 was introduced in September 2017 in the US region.

I don't know how "new" your printer is, of course.

Your printer might be in need of a good cleaning and maintenance.

If you have not done so,

Start / Check here:

A 'Paper Jam' Error Displays

Solutions are provided in the order to be completed / considered.

What if?

If the printer has been in service for a while (years?), it is true that even supported Index card paper (up to 200 gsm) might eventually have trouble feeding correctly.

You should try uninstalling the full drivers from Programs and Features > Restart computer / log in > Install the full driver.

Ask if you need help to do that...

What About?

The printers offered in the HP Platinum Subscription are current models.

At this writing / excerpted from the Platinum website:

A new printer of your choice: HP OfficeJet Pro 9010e, HP Envy 6055e or the HP Envy Inspire 7258e

Check at the HP Store for each model -- check the specifications to help you decide which model will best suit your needs.

 Store/HP.com USA Sales

Note >> The functional equivalents to your printer - available in the store at this writing:

HP OfficeJet Pro 9015e All-in-One Printer  >> This printer includes an ADF and nice features that support using the ADF

HP ENVY 6055e All-in-One 

HP ENVY Inspire 7255e   >> Read about Two-sided photo printing

 INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

Scroll down to the FAQ – READ Everything

What is an HP Instant Ink Platinum subscription?

HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.

At this writing:

A new printer of your choice: HP OfficeJet Pro 9010e, HP Envy 6055e or the HP Envy Inspire 7258e

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

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Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP ENVY Photo 7855 All-in-One Printer 

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