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HP Recommended
HP OfficeJet Pro 8028 All-in-One Printer

carriage jam, the print carriage cannot move.

I have looked everywhere for a paper jam or anything else and cannot find any jams. I have restarted the printer, unplugged and plugged back in. Nothing is fixing it. Would love any advice to fix this issue.

1 REPLY 1
HP Recommended

@roofer11

 

Welcome to the HP support community.

 

I understand that you are getting carriage jam error, I am glad to assist you.

Perform a power reset , Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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