printer feeding issues when trying to print a single check on a HP Envy 6065e

[Brownie75]

Just purchased a HP Envy 6065e for our second home.  I am Treasurer for a non-profit and use QuickBooks to print checks.  The checks come 3 to a page, which works fine.  If I am down to a single check, there is a feeding issue and the check does not print.  There is a error message E1.  Anyone know how I can correct the issue, I tried the chat line and I have been on hold for 1.5 hours on the phone.  I have a HP 7520 at my main house and everything works fine there.

[sandytechy20]

@Brownie75

Welcome to the HP support community.

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