Create an account on the HP Community to personalize your profile and ask a question
03-09-2022 09:11 PM
HP office jet Pro 6978 - paper jam...Cleared all paper...triple checked..One time the printer would not shut off....this time indicated that HP needed to be contacted...and had the designation of contact HP with 0x61000004a I need information to what this designation means. Without printer for a week.
03-11-2022 04:21 PM
I have a HP6978 All in One Printer.
Printer stated there was a paper jam. I cleared it. I canceled the print job, and re-sent the job.
Printer again stated there was a paper jam. I opened all the moveable parts and found no paper.
Printer stated if problem persisted to turn the printer off and on.
I attempted to turn the printer off, and the round arrow "thinking" button kept going. After 5minutes, I
unplugged the power. When I plugged it back in, the printer said there was an incorrect shut down. I pressed ok, and all of the above looped even though I was able to shut the printer down correctly, the next 4 times I went through the loop, but the second time, this new message appeared: if this didn't work to contact HP and give them the HP 0x6100004a code.
Didn't find what you were looking for? Ask the community