printer jam

[Maria428]

my printer states a printer jam, there is not one, i have unplugged the cable, and the power source, and still the error message shows. please help

[Echo_Lake]

@Maria428

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I understand the printer has a false error message and you are not able to use the printer. I appreciate your efforts to try and resolve the issue. 

Make sure you have tried the steps mentioned in these documents - A 'Paper Jam' Error Displays and Carriage jam or E3 error

If the error persists, I'm afraid this is a hardware issue.

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[skayejones1981]

@MARIA428 DID THE SOULTION THE HP REP GAVE YOU HELPED?