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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- printer jam

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08-16-2023 11:38 AM
My HP LazerJet Pro had a paper jam which I was able to remove in whole, but it keeps telling me there's a jam. I can't find it anywhere. I've turned the machine off, unplugged it. help!
08-19-2023 11:18 AM
Hi @Lexgav,
Welcome to the HP Support Community
I understand you are facing a carriage issue with your HP LazerJet Pro One Printer paper jam but no paper in it. Not to worry I will help you to get a resolution to resolve the issue.
Let's perform a power drain:
- With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
- Remove the USB cable, if present.
- Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
- Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
- Turn on the printer and wait till the warm-up period finishes and the printer is idle
Update the printer firmware
- Click here to download and install the latest printer firmware from your product
- Click here to know different methods of updating the printer firmware.
If the issue persists, then please follow the steps mentioned in this document: HP Printers - Paper Jam Error
May I have the exact model name of the product? Refer to this document for steps to find the product details.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.