printer not recognising paper size

[Gizmo34]

HP envy 5030 not recognising paper size

[Dragon-Fur · Accepted solution]

@Gizmo34 

Welcome to the HP Community --

Load / Reload Paper

User Guide 

Starting on Page 10

Do not skip Step 6

and

The printer control panel - right after you change paper / close the drawer -- should ask that you adjust / check the paper size type.

If that is not  happening -- or if you want to avoid typing on tiny printer screen - use the Embedded Web Service (EWS)

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

OR

Alternate Style EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

And (in addition and as available)

Section Print > Default Print Options > Select default tray

Tray and Paper – Paper Size / Paper Type / Paper Weight

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS (Embedded Web Server) provides access and control for Settings, including Tray and Paper.

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Notes

Depending on the printer model, the Printer Control Panel touchscreen might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

New printer?  Touchscreen Printer Control Panel locked against making changes?  Try username "admin" and the PIN located on the sticker on the inside of the front door of the printer.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

What else?

What you do during the job setup depends on your Operating System / version and the app / software you are using to open, view, configure, and submit the job to the printer.

Example - HP Smart - Mobile - Photo Print

HP_Smart_Mobile_Image_Print_Resize-Move_10

HP Smart - Windows - Simple Photo Print - 4x6in

HP_Smart_Win_Print_Photo_4x6_All_3

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

HP ENVY 5030 All-in-One Printer  

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