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HP Recommended
Microsoft Windows 10 (64-bit)

The printer stopped printing legal from the bottom legal tray. Legal size printing results in letter size with bottom cut off legal document..  All jams cleared, both trays full.

2 REPLIES 2
HP Recommended

Hi @craigtonjes,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your printer.

To understand the issue and help you, please share the details listed below:

 

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages (if any) on the unit.

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know to which device are you trying to connect your printer to eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

HP Recommended

Make sure that the tray settings on the printer are set for paper size = legal.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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