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Message 1 of 2
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printer spits out first page then gives the 'paper tray empty' sign when the tray has paper.

HP Recommended
envy 6255
Mac OS X 10.10 Yosemite

printer will spit out one page then shows the 'paper tray empty' message. Paper tray is not empty. There are no paper jams either

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Caroline49, Welcome to the HP Support Community!

 

  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
  • Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Make sure the papers are correctly loaded in the input tray - Loading Paper, Cards, Envelopes

 

Try printing. If the issue persists, perform the steps from - An 'Out of Paper' error displays, printer does not pick paper

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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