printer top won't open to free paper jam on office jet 9015

[billybobo]

I have a paper jam in an office jet 9015, and the top of the printer won't open so that I can free the paper

[Max3Aj]

@billybobo, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If the top of your HP OfficeJet 9015 printer won’t open and you’re trying to clear a paper jam, here’s a step-by-step guide to help you get access and remove the jam safely:

🛠️ Step-by-Step: Clear a Paper Jam (Top Lid Won’t Open)

🔹 1. Power Off and Unplug

• Turn off the printer.
• Unplug the power cord and any USB/network cables.
• Wait 60 seconds to let the internal parts reset.

🔹 2. Open the Rear Access Door (or Rear Duplexer)

• Go to the back of the printer.
• Locate and gently pull the rear access door or duplexer (it may have side latches or tabs).
• Check for jammed paper and gently pull it out, avoiding tearing.

🔹 3. Access the Printhead Area from the Front

Even though the top cover (scanner unit) seems stuck, you might be trying to open the wrong panel. Try this:

• Place your fingers under the front edge of the scanner lid (not the whole scanner bed).
• Lift from the notch in the center or side—it should tilt upward, exposing the ink carriage and jammed paper.
• Be firm but gentle—don’t force it if it’s truly stuck.
• Note: On the OfficeJet 9015, the scanner lid lifts like a car hood, not hinged like a book.

🔹 4. Clear the Jam from Inside

• Once opened, check the printhead carriage area.
• Look for any jammed paper or torn pieces and remove carefully.

🔹 5. Check the Input Tray

• Remove all paper from the main input tray.
• Use a flashlight to look up inside and see if any paper is stuck feeding in from below.

🔹 6. Check for Obstructions or Misfed Paper

• Remove any foreign objects (like paper clips or labels).
• Make sure nothing is blocking the print carriage from moving side to side.

✅ After Clearing the Jam

• Close all doors properly.
• Plug the printer back in and power it on.
• Try a test print.

❗ Still Can't Open the Top?

If the top absolutely won't budge:

• Don’t force it—it may be latched or blocked internally by paper.
• Try accessing via the HP Smart App or printer screen to run a “Printer Maintenance” or “Clear Paper Jam” diagnostic.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support