printer will not load paper, says out of paper but there is paper

[computerman1]

HP Officejet 6700 Premium will not print or load paper.  It says out of paper, but there is paper.

[Elohi_NR]

Hi @computerman1,

Welcome to the HP Support Community. 

I'd like to help!

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clean the automatic document feeder (ADF)

If your printer has an ADF, clean it regularly to help avoid paper jams and quality problems.

Get a lint-free cloth and distilled water.

Remove the original document from the ADF.

Turn off the printer, and then disconnect the power cord.

Open the ADF cover.

Find the paper pick rollers and the separator pad inside the ADF.

Callout

Description

1.

Paper pick roller

2.

Separator pad

Lightly dampen a clean, lint-free cloth with filtered or distilled water, and then squeeze any excess liquid from the cloth.

Use the damp cloth to clean the paper pick rollers and the separator pad.

Leave the ADF cover open for two minutes to allow the rollers and pad to dry.

Close the ADF cover.

Reconnect the power cord, and then turn on the printer.

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

Turn on the printer to complete the reset.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[computerman1]

I tried cleaning and resetting.  The printer still will not print or load paper.  Is there anything else I can do?

[Elohi_NR]

Hi @computerman1,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!