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‎01-09-2021 11:14 AM

HP Recommended
Product: 0fficejet 6700
Operating System: Microsoft Windows 10 (64-bit)

"load paper" error. Tray is full of paper. also "hp suggests colorlok paper"

Category:
1 REPLY 1

‎01-14-2021 03:36 AM

HP Recommended

@salek1

 


Welcome to HP Support Community


I would like to help

 

Please try these steps

 

Remove all the papers from the Tray and perform a Reset

 

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Next ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

 

Then put back the papers and adjust them with the paper guides

 

Keep me posted how it goes


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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