I have a one year old HP Office Jet Pro 8028. I apparently have a paper jam. IT says the carriage cannot move. I heard the paper catch. I don't have a lot of experiencer, but I think I should just be able to pull back the cover door, and lift up the cArtridge access door...and there will be my problem. But I'm able to pull back the cover door, but the cartridge access door seems to be locked or something. I'm not able to lift it up.
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