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Barry56
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Message 1 of 2
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printer

HP Recommended
Microsoft Windows 10 (64-bit)

I have a one year old HP Office Jet Pro 8028. I apparently have a paper jam. IT says the carriage cannot move.  I heard the paper catch.  I don't have a lot of experiencer, but I think I should just be able to pull back the cover door, and lift up the cArtridge access door...and there will be my problem.  But I'm able to pull back the cover door, but the cartridge access door seems to be locked or something.  I'm not able to lift it up.

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Barry56

 

Welcome to the HP support community.

 

Clean the rollers from inside the ink cartridge access area

  1. Turn off the printer, and then disconnect the power cord and any other cables.

       WARNING: 

    To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.

  2. Open the front door, and then lift the ink cartridge access door.

    Opening the printer doors

  3. Lightly dampen a lint-free cloth with distilled or filtered water, and then squeeze any excess liquid from the cloth.

  4. Gently clean the rollers with the damp cloth.

    Cleaning the rollers in the cartridge access area

  5. Allow the rollers to dry completely (approximately 10 minutes).

  6. Close the ink cartridge access door and front door.

  7. Reconnect the power cord and any other cables, and then turn on the printer.

  8. Try to print.

Refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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