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04-22-2024 09:09 AM
Hi @MOUTHY,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like your HP DeskJet Plus 4155 is having some trouble with printing. Here are a few steps you can try to troubleshoot the issue.
Check Ink Levels: Make sure that there is enough ink in the cartridges. If the ink is low or empty, replace the cartridges.
Restart the Printer: Turn off the printer, wait for about 10-15 seconds, and then turn it back on. This can sometimes resolve temporary issues.
Check Paper Loading: Ensure that the paper is loaded correctly in the input tray. Improperly loaded paper can cause printing issues.
Printer Queue: Check if there are any print jobs stuck in the print queue. Sometimes, clearing the print queue can help. To do this:
- Open the Control Panel on your computer.
- Go to "Devices and Printers."
- Right-click on your HP DeskJet printer and select "See what's printing."
- If there are any pending print jobs, you can cancel them.
Update Printer Driver: Make sure you have the latest printer driver installed. You can download it from the HP website. Sometimes, outdated drivers can cause printing problems.
Reset the Printer: You can try resetting the printer to its factory default settings. The process for this varies by model, but typically involves pressing certain buttons on the printer. Refer to your printer's manual for instructions on how to do this.
Paper Jam: Even if it's not displaying a paper jam error, there might be a small piece of paper stuck in the printer. Open the printer and check for any obstructions.
Test Print: Try printing a test page. This can help determine if the issue is with the printer or the connection.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator