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ejshotgun
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Message 1 of 2
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printere jams when attempting to print in duplex mode

HP Recommended
hp color laserjet pro mfp m477fdn
Microsoft Windows 10 (64-bit)

When attempting to print in duplex mode it jams at the back. It prints fine when printing one sided. I downloaded the newest drivers for this machine (Color Laserjet Pro MFP M477fdn). When I check the properties the duplex is installed.

1 REPLY 1
Anderson_CR
Level 4
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Message 2 of 2
Flag Post
HP Recommended

Hello,

 

Hope you are well, does not seems to be a Software issue according to the information provided about the duplex, if its only happening when printing duplex on that specific area, there seems to be more a faulty roller, most commonly the fuser is the part that is replaced. Please click here to see available repair centers near your area.

 

Thanks,

I am an HP employee
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