printhead slamming from side to side.

[LJW1976]

Hi, I'm trying to fix printer due to printhead slamming from side to side. inside the printer.  Have checked methods to remediate but still at a loss.  This printer is about 4 years old so still in great shape as we have not had any problems with it beforehand and nothing really odd happened to it before it started malfunctioning. Any suggestions?

I tried to clean the "clear runner tape band" that the printhead tracks on...  Plugged and unplugged according to suggestions and manual.  Still showing a E3 error. Its an HP smart tank plus 555.

[Nal_NR]

Hi @LJW1976

Welcome to the HP Support Community. 

I'd like to help!

If you have already performed the steps from this document and still having issues, then it could be a hardware issue. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @LJW1976,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!