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HP Recommended
HP Color LaserJet Pro M479
Microsoft Windows 10 (64-bit)

Scan.jpg

Good evening,
Please advise how to fix this problem. It looks like part of the paper remains somewhere inside the printer.

2 REPLIES 2
HP Recommended

most likely based on the model, if those circled red defects are on the left side of the page, there is a failure of the film on one of the fuser rollers that will require either a new fuser or a rebuild. If it is paper wrapped around the fuser you will need to disassemble the printer to get it out.

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HP Recommended

Thanks.
Question?
Where can I find the instructions on opening and checking if wrapped paper is on the fuser roller?

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