problem with laserjet m148dw

[charly27]

Hi, I have an HP LaserJet M148dw, and I'm getting this error: "Jam in cartridge area. Open the top cover and remove the cartridge. Clear the jam." I've cleaned it, and it seems there are no paper residue left, but it keeps getting the error. Any suggestions? Thank you very much.

[Kuroi_Kenshi]

Hi @charly27,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Turn off the printer:

• Switch off the printer and unplug the power cord from the electrical outlet.

Lift the scanner assembly:

• Lift the scanner assembly to access the cartridge area.

Open the cartridge door:

• Open the cartridge door where the toner cartridge is housed.

Remove the toner cartridge:

• Carefully remove the toner cartridge from the printer.

Remove the imaging drum:

• Take out the imaging drum from the printer.

Clear any jammed paper:

• Check for and remove any visible jammed paper from inside the toner cartridge area using both hands.

Release the jam-access cover:

• Pull the green tab to release and open the jam-access cover.

Remove any remaining paper:

• Remove any paper that could be stuck inside using your hands.

Close the jam-access cover:

• Return the jam-access cover to its original position and ensure it is securely closed.

Reinstall the imaging drum:

• Align the imaging drum with the tracks inside the printer and gently push it until it snaps into place.

Reinstall the toner cartridge:

• Align the toner cartridge with the tracks inside the printer and push it until it snaps into place.

Close the cartridge door:

• Ensure the cartridge door is properly closed.

Lower the scanner assembly:

• Bring down the scanner assembly to its original position.

Reconnect the power cord and turn on the printer:

• Plug the power cord back into the electrical outlet and turn on the printer.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,