removed paper jam, now it won't print

[4578Doug]

I had a paper jam, removed the paper jam, now it won't print properly. I have aligned print, cleaned cartridges, run the smart scan, utilized everything HP site said to do, it still will not print properly!

[Nal_NR]

Hi @4578Doug,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Does the printer show offline when connected? If offline, click here to troubleshoot. 

Or is the print job stuck in the queue? Click here

Or is it printing slowly? If yes Click here and follow the steps. 

Also, update the firmware: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @4578Doug,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!