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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-07-2021 08:59 AM

HP Recommended
Product: hp Officejet Pro

I pulled my paper tray all the way out to adjust for and add legal paper THEN I couldn't get it back it. I became very frustrated pushing and pulling, worrying about breaking something. I looked at all the community questions and answers and the videos on removing a paper jam. I discovered that I had pulled down the "duplex" cover in my frustrations and I was trying to insert the tray back in that area !  How silly I felt when closing the duplex the tray slid right in. Just had to report this ( and my ignorance) Hope this helps someone else !! 

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