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HP Recommended
HP Envy 6452

Printer jamming - no error messages - under warranty want to return and get refund. Had a [personal information removed] but it was closed by HP and didn't give specific information as to what was going to be done to send me a mailing label.

 

I am very dissatisfied with your contact process.  

 

Please response and resolve.

 

Thank you.

1 REPLY 1
HP Recommended

@cpb4, Welcome to HP Support Community!

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

TEJ1602
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.