tRYING TO PRINT ON CARD STOCK PAPER AND IT KEEPS GETTING JAMMED

[Tammalamma]

I'm  having trouble printing on card stock paper, it keeps getting jammed

[Dragon-Fur]

@Tammalamma 

Welcome to the HP Community --

It's an older printer - make sure it is clean and ready to print.

User Guide 

Clear a paper jam > Page 66

and

HP ENVY 4500 Printers - Paper Jam Error

and

Fixing a Paper Jam - HP Envy 4500 e-All-in-One Printer

Next,

Check the card paper to make sure it is supported by the printer for size and weight.

Printer Specifications for HP ENVY 4500, DeskJet 3540 Printers

Paper Handling

Paper tray capacities

Paper type	Paper weight	Input tray (maximum capacity)	Output tray*
Plain paper (sheets)	64 to 90 gms (16 to 24 lb)	Up to 50 (20 lb paper)	20 (20 lb paper)
Cards	200 gms (110 lb index max)	Up to 20	10
Envelopes	75 to 90 gms (20 to 24 lb)	Up to 5	5
13 x 18 cm (5 x 7 in) Photo paper	Up to 281 gms (75 lb)	Up to 20	10
10 x 15 cm (4 x 6 in) Photo paper	Up to 281 gms (75 lb)	Up to 20	10
216 x 279 mm (8.5 x 11 in) Photo paper	Up to 281 gms (75 lb)	Up to 20	10

Reminder:  Custom Paper sizes are only supported in MacOS.

Supported cards

Card type	Size
Index	76.2 x 127 mm (3 x 5 in)
Index	101.6 x 152 mm (4 x 6 in)
Index	127 x 203.2 mm (5 x 8 in)
Japanese postcard	100.1 x 148.1 mm (3.94 x 5.83 in)

Load Paper

User Guide 

Starting on Page 26 - Chapter 4 - Paper basics

Tray and Paper

If available, use the Embedded Web Server (EWS) to check / adjust the paper size / type - Tray and Paper

EWS > HP Document / How-to (Original Format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Open your Browser > Type / enter the Printer IP address into URL / Address bar

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 4500 e-All-in-One Printer series  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"