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‎07-09-2022 10:05 PM

HP Recommended
Product: HP Photosmart C4280 All-in-One Printer

the info window keep sending the message:carriage jam clear carriage jam. but there is no paper jam

Category:
1 person had the same question
1 REPLY 1

‎07-13-2022 11:04 AM

HP Recommended

@drrimaro

 

Welcome to the HP support community.

 

I understand that you are getting carriage jam errors, and I am glad to assist you.

Reset the printer

  • Reset the printer to recover from printer errors or failures.
  • If your printer has a rechargeable battery, remove it.
  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.
  • NOTE: HP recommends plugging the printer directly into a wall outlet.
  • Turn on the printer to complete the reset.

Update the printer firmware to install the latest update

Here are the steps:- Click here

 

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

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