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HP Recommended
HP LaserJet Pro M203dw Printer

the printer does not roll up during printing

1 REPLY 1
HP Recommended

Hi @HHEPHD,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your HP LaserJet Pro M203dw printer is not picking up paper during printing, there are a few potential reasons and troubleshooting steps you can take:

 

Check Paper Tray:

  • Ensure that the paper in the tray is aligned correctly and not overloaded.
  • Make sure the paper guides are adjusted properly to fit the paper size.

Paper Quality:

  • Ensure that you are using the correct type and size of paper.
  • Check for any damaged or wrinkled paper and replace it.

Paper Path Inspection:

  • Open the printer cover and inspect the paper path for any obstructions or foreign objects.
  • Check if there are any torn pieces of paper stuck inside.

Printer Rollers:

  • Inspect the rollers for any dust, debris, or damage. Clean them if necessary.
  • Check if the rollers are properly gripping the paper. If they are worn out, they might need replacement.

Printer Driver:

  • Make sure you have the latest printer driver installed on your computer. Outdated drivers can cause printing issues.
  • Consider reinstalling the printer driver to ensure it is configured correctly. Click Here

Printer Settings:

  • Check the printer settings to ensure they match the paper type and size you are using.
  • Reset the printer to its default settings and try printing again.
  1. On the printer control panel, press the OK button to display the Home screen.
  2. Open the Setup menu.
  3. Use the left and right arrows to navigate to the Printer Maintenance menu.
  4. Navigate to the Restore menu, and then press the OK button.
  5. Navigate to Restore Factory Defaults, and then press the OK button.

Firmware Update:

  • Check if there are any firmware updates available for your printer. Updating the firmware can resolve certain issues. Click Here

If the issue persists, It can be a hardware issue.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

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Sneha_01- HP support
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